Terms and Conditions

Terms and Conditions

Effective Date: Jan 1, 2025

Welcome to Richmond Physiotherapist (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website (richmondphysiotherapist.ca) and the services we provide. By accessing our website or using our services, you agree to these Terms and Conditions. If you do not agree, please do not use our website or services.

1. Services

We provide physiotherapy services at our location in Richmond, BC. Our services are subject to availability and may change without prior notice.

2. Appointment Booking and Cancellations

a) Booking Appointments

• Appointments can be booked online, over the phone, or in person.
• You must provide accurate and complete information when booking an appointment.

b) Cancellations and No-Shows

• We require at least 24 hours’ notice for cancellations or rescheduling.
• Missed appointments or late cancellations may result in a cancellation fee.

3. Payment and Billing

• Payment is due at the time of service unless direct billing arrangements are made with your insurance provider.
• We accept [list accepted payment methods, e.g., credit card, debit card, cash].
• Any unpaid balances must be settled within [insert time frame, e.g., 30 days].

4. Health and Medical Information

• You are responsible for providing accurate and complete health information.
• Our services are not a substitute for medical care from a licensed physician.
• We may collect and store your health information in accordance with our Privacy Policy.

5. Limitation of Liability

• We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our services or website.
• Our liability is limited to the amount you paid for the services provided.

6. Intellectual Property

• All content on our website (including text, logos, images, and design) is the property of Richmond Physiotherapist and is protected by copyright and intellectual property laws.
• You may not reproduce, distribute, or use our content without prior written consent.

7. User Conduct

By using our website and services, you agree to:

• Use the website and services for lawful purposes only.
• Not engage in any activity that could damage, disable, or interfere with the website or our services.
• Not use the website to transmit harmful or illegal content.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites. Following a third-party link is at your own risk.

9. Termination of Service

We reserve the right to refuse or terminate service to anyone at our discretion if we determine that they have violated these Terms and Conditions or engaged in unlawful or harmful behavior.

10. Governing Law

These Terms and Conditions are governed by the laws of the province of British Columbia and the federal laws of Canada. Any disputes shall be resolved in the courts of British Columbia.

11. Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Richmond Physiotherapist
📍 4871 Shell Road Suite 2225B, Richmond BC, V6X 3Z6
📧 info@richmondphysiotherapist.ca
📞 604-227-7771