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Billing
Direct Billing Physiotherapy in Richmond, BC
Skip the paperwork. We bill most major insurance providers directly, so you can focus on your recovery — not the admin.
How direct billing works
Three steps. Zero claim forms.
01
Book your visit
Book online or by phone, just like any other appointment. Bring your insurance details with you.
02
We submit your claim
After your session, we bill your insurer directly through their portal — nothing for you to file or mail.
03
You pay the difference
If your plan covers the full session, you pay nothing. Any remainder is settled easily by debit or credit.
We direct bill these providers
Don’t see your provider? No worries — contact us and we’ll check for you.
Upfront about the fine print
We’d rather you hear this from us than discover it at checkout.
We strive to make the billing process as smooth and hassle-free as possible. However, there may be times when direct billing isn’t successful due to issues with your insurance plan, submission portal errors, or other logistical challenges.
If your direct billing status shows as “pending” or “processing,” we may need to keep a credit card on file to cover any unexpected issues with your insurance provider. Please note that your insurance may not cover the full amount, and any remaining balance can be settled easily with a debit or credit card.
We truly appreciate your patience and understanding — thank you for trusting us with your care.
Direct billing questions, answered
Still unsure about something? Email us — we reply fast.
What is direct billing?
My provider isn’t on your list. Now what?
What if my claim doesn’t go through?
Will my insurance cover the full session?
Do you direct bill ICBC?
Book an appointment
Your recovery starts with one visit.
Every session is 1-on-1, built around your body and your goals. We bill your insurance directly, so you can focus on getting better.